Support Technician – heraklio

Job Description:

Papaki is looking for a dedicated and motivated Technical Support Hero! If these words describe you and you seek a career in the field, we will be glad to welcome you to our happy.team.online, either in-house or remotely, in order to further strengthen the quality of technical support we offer to our customers!Responsibilities:

  • Providing professional and friendly technical support via phone, chat and email
  • Responding to incoming support requests with accuracy, efficiency and professionalism
  • Addressing and solving a range from basic to complex customer problems
  • Performing tasks related to hosting services

Requirements

  • Experience with control panels (Plesk, cPanel)
  • Experience with email management (multiclients, POP3/IMAP/SMTP)
  • Good knowledge of WordPress (debug, plug-in/theme installation, performance, security)
  • Knowledge of DNS
  • Excellent problem solving skills
  • Excellent written and verbal communication skills in Greek & English
  • Ability to work flexible hours

    Apply on source